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Delivery
We offer free delivery in most parts of England and some parts of Wales.
A delivery fee may apply in some parts of Wales & Scotland which will be calculated at checkout according to your postcode.
We also offer room of choice delivery for an additional £50
Our items
You will always receive a call/email from our delivery team to organize the delivery date and time slot, we make contact 1-3 days before delivery to let you know the details, please make sure we have an accurate phone number and email so we can contact you.
We start our deliveries from approx. 06:00AM to make sure we can accurately hit our delivery estimates, deliveries normally finish around late evening between 18:00PM-20:00PM
Two delivery staff can call you an hour before arrival on the day of delivery to give you notice of when they are arriving.
When arriving at your property they will ensure they have adequate access into your property interior to make the delivery as smooth as possible, you might need to remove paintings, lamps or fixtures to ensure the two-delivery staff can proceed. As standard two delivery staff members will bring your furniture to your doorstep and the room of your choice (additional cost) unless requested otherwise.
The couriers deliver to the ground floor only, this is a standard service included in your purchase with us. If you require an upper floor delivery, they are charges applicable which need to be paid directly to the courier(s)
As standard, the two delivery staff members will leave the sofas in the protective packaging, they can offer an installation delivery service option which includes.
Assembly of your sofas
Placing your new sofas in your desired room
We do recommend adding this additional service to your order if you are not comfortable with the assembly of your furniture, the amount of fitting varies per sofa, so the time can vary from 5 minutes to 30 minutes. (Please note this service is only available on the sofas)
We do not offer to recycle the old furniture you might have; you should contact your local council or a charity of your choosing. The reason we choose not to offer this service is the costs incurred, manoeuvring the old furniture out, and the hygiene aspect for our staff members.
Pre-Order Items
Sometimes we will offer pre-order specials on our website or other platforms online, these products will go on sale with several weeks until they arrive with us. We do this to offer you the best prices on the latest sofa designs. We do offer estimates of arrival but due to external factors, these times may run over. If you are short on time and are working to a deadline, we suggest viewing our sofas ready to deliver immediately. Please note pre-order items are not available with any discounts or promotional offers.
Furniture from other brands
We are proud to hand pick other furniture suppliers in the UK to work with, we work with companies such as Vida Living, Mark Harris and many more to name, you can see the range of brands we work with using the navigation bar above this.
The items which these companies’ stock does vary from lighting, bedroom furniture, rugs, sofas, decor pieces, and much more. Because of the variety, the lead times can vary for different suppliers. We make every effort possible to provide accurate lead times at checkout and on our product pages.
Some of these companies do provide a direct delivery for us to ensure you receive your furniture as fast as possible, when this is the case, we will provide them your details to let you know the estimated delivery date.
If we have any tracking links generated on our side, we will send this over to you so you can track your items progress for peace of mind.
Free delivery
We are proud to offer free delivery in most parts of England and some parts of Wales on all our products across our website, this includes our own branded products, to the dining tables, rugs, decor pieces, and many more. We do this by using our own delivery fleet and our own drivers for most of the items. Because we maintain our own fleet of transport vehicles, we have reduced the costs incurred previously by the couriers we have used in the past.
The only exception to this when we action a Scotland or Some Wales route, because of the additional mileage, time which is needed, maintenance for the vehicles and accommodation costs for the drivers we must charge £50 or more depending on location, etc. We would love to offer free delivery to Scotland as well but to keep our furniture prices low for everyone we must charge for Scotland deliveries for the meanwhile.
Locations further towards the cost may experience longer delivery times, such as PL, TR, EX, LL, and Scotland postcodes as routes in these areas take longer to populate.
Summary
Delivery to England & Some Parts of Wales is FREE
Postcodes located in Scotland & Wales can usually take longer by 1-2 weeks than the time frame on our website. We can deliver to Scotland, but they are delivery charges applicable, this varies on your location.
We DO NOT Deliver to Northern Ireland, Channel Islands, Isle of Man, Isle of Wight or Highlands.
Delivery will be booked in after your order (please allow a few days for this, this varies on location)
Failed delivery
In the rare occasion that you miss your delivery after accepting and confirming your delivery date and time slot, you will be liable to pay up to £39-£69 for the re-delivery of your items, the cost can vary up and down depending on the size and quantity.
E.g.
If you miss the delivery of a rug, they should make another attempt of delivery at no extra charge to yourself
If you are not present for the delivery of your sofa order, after confirming delivery with our office you will be liable to cover the costs for a re-delivery, this is to cover the costs incurred by us having to do two journeys and prolonging other deliveries in that area which could have proceeded.
We reserve the right to cancel orders. Please remember the more remote location may lead to early morning deliveries (POSSIBLE 05:00AM) or longer lead times.
Return Policy
We hope you love your products but on the rare occasion you don't really love your furniture, our return guide will make it clear what happens next, this policy covers everything you buy from furniture-island.co.uk
Don't want your furniture anymore?
That is no problem, we accept everyone makes changes. We are happy to offer a full refund minus any courier costs incurred to us, this varies on the item size and weight. This applies to all our products if they are in the same condition as sold to you, this includes the original packaging.
We can process any return request by simply contacting us via a phone call, email, or letter. You must be within your return window to process a successful return.
Not had a delivery yet.
If your item has not been dispatched yet and have changed your mind about your furniture-island.co.uk purchase, email us on sales@furniture-island.co.uk we can cancel your order without a problem. We might ask why you want to cancel your order this is done to ensure we always improving.
If you have found an identical item, we retail cheaper somewhere else please let us know and we will endeavour to price match, all you need is a quote from a competitor or a website link for the same product.
Return costs
We would love to offer a free return service on the items we sell but unfortunately, this is not the situation. The return costs vary depending on the item you are returning, for example, a sofa the cost is going to be a minimum of £49 but will increase for heavier products and combination sets such as a 3+2. We will never charge more than £150 for a return request.
Smaller items will be significantly less, once again this is dependent on weight and size.
Processing your refund
We will refund your monies back into the same payment method you used for your order.
If you used a credit or debit card using our STRIPE terminal, you should receive your monies back within 3-5 business days of the refund being issued not return being performed.
if you used PayPal and had funds in the account, the refund normally is performed and back into your account the 1-2 of the refund being issued and not the return being performed.
The furniture items need to be an inspection by our technicians prior to a refund being issued. This is to ensure the items are in the same condition as sold in and original packaging is still in place.
Refunds can take up to 7-14 days of the item being received.
Return Summary
You have the right to cancel your order for up to 30 days after placing your order and 30 days after receiving your order.
If you wish to return goods, they must be in the original packaging and not used (the same condition as sold to you, we will not accept used goods back)
Assembled items must be un-assembled and placed back in its original wrappings and box
Bespoke items are not available for cancellation due to the nature of the items.
Please do not order multiple sofas to return your misreferred item
If you wish to return any goods, please contact us and we will log it on our system and plan accordingly.
You are liable for the cost of returning the goods at a cost of £49-£99 for large items. e.g., sofas
Your refund will take place after the goods have been collected and returned to our warehouse for inspection.
Your statutory rights are not affected by anything in this policy.
